Nairobi Water: Offices, Regions, Zones, Locations and Their Contacts

Nairobi Water

Here is a list of Nairobi Water Offices, Nairobi Water Regions, Zones, their locations and their respective contact details.

The Nairobi Water and Sewerage Company has made it much easier for their clients to get Nairobi Water services in a much easier way.

As a result, the water and sewerage company has divided Nairobi City into smaller regions and zones to serve all their Nairobi city customers flexibly.

The Nairobi City Water and Sewerage Company offers all services including bill payments in each regional office.

Nairobi Water regions which are mostly located in an easy to access area are all assigned a dedicated Regional Manager, in each office.

If you are looking for a Nairobi Water Region Office or Zone near you, Regional Mangers or the Nairobi Water Offices contact information.

In this article, we have listed down, Nairobi Water Regions, Offices, Regional Manager contacts, Zones their locations and contacts.

List Of Nairobi Water Regions, Zones, Offices and Contacts:

1. Central Region

Nairobi Water Central Region has the Regional Offices in;

Physical Location: Enterprise Plaza 3rd floor, along Addis Ababa Road, off Enterprise Rd.

Central Region Zones:

Zone 1 – Upperhill, CBD, Ngara.

Zone 2 – South C and its Surrounding Estates, Madaraka Akila 1, 2, Entire Mugoya Estate.

Zone 3 – Industrial Area (Enterprise road up to Likoni Roads), South B, Balozi, Plainsview, Diamond Park, and Nairobi West.

Central Region Contacts:

Central Region, Regional Manager Phone Number: 0726848935

Call Customer Care Hotline:


Email Address:

[email protected]

2. Nothern Region

The Nairobi Water Northern Region has its Regional Offices in;

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Physical Location: Off Murang’a Road, in Pangani at Showbe Plaza

Northern Region Zones:

Zone 1 – Safari Park Estate, Thome, Marurui, Garden Estate, Utalii Village, Ridgeways, Njathaini, Thindigua-Kugeria, Kasarani, Old Muthaiga, Muthaiga North, Balozi Estate, Runda, Gigiri, City Park, Forest Road, Pangani, Roysambu

Zone 2 – Huruma, Mathare, Ngumba, Drive In, Mathare North

Zone 3 – Zimmerman, Githurai 44, Kamae, Congo, Kahawa west NCC, Kiamumbi, Jua Kali, Maziwa, Qurray, Kiwanja

Zone 4 – Githurai, Kahawa Wendani, Kahawa Sukari, Githurai Progressive

Zone 5 – Ngomongo, Sports view, Sports Drive, Roysambu/Kasarani police, Clay City, Seasons, Santon, Hanters, Keroka, Chieko, Maji Mazuri, Mwiki Phase 3, Mwiki, Mariru park, Budalangi, Mwirigo, Infinity.

Northern Region Contacts:

Northern Region, Regional Manager Phone Number: 0726848919

Call Customer Care Hotline: 0712453283

Email Address: [email protected]

3. Eastern Region

The Nairobi Water Eastern Region has the Eastern Regional Offices in;

Physical Location: Kayole, along Spine Road, Next to Equity Bank.

Eastern Region Zones:

Zone 1 – Kayole

Zone 2 – Komarock

Zone 3 – Umoja

Zone 4 – Industrial area

Zone 5 – Embakasi

Zone 6 – Donholm

Eastern Region Contacts:

Eastern Region, Regional Manager Phone Number: 0726848953

Call Customer Care Hotline:


Email Address:
[email protected]

4. North Eastern Region

Nairobi Water North Eastern Region has its Regional Offices in;

Physical Location: Off Juja Road, Eastleigh Section 3

North Eastern Region Zones:

Nairobi Water North Eastern Region Zones are;

Zone 1 – Kangundo Road

Zone 2 – Babadogo/Dandora

Zone 3 – Jogoo Road

Zone 4 – Buruburu

Zone 5 – Eastleigh

North Eastern Region Contacts:

North Eastern Region, Regional Manager Phone Number: 0726848955

Call Customer Care Hotline:


Email Address:
[email protected]

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5. Southern Region

Nairobi Water Southern Region has its Regional Offices in;

Physical Location: Off Joseph Kang’ethe Road, Kinoo Road, Woodley Estate

Southern Region Zones:

Below are the Nairobi Water Southern Region Zones:

Zone 1 – Kilimani, Kileleshwa, Lavington, Hurlingham, Riverside, Ngong road

Zone 2 – Kibera, Highrise, Ngumo, Woodley, Jamhuri, Golfcourse, Magiwa, Highview.

Zone 3 – Karen, Lang’ata

Southern Region Contacts:

Southern Region, Regional Manager Phone Number: 0726848915

Email Address: [email protected]

6. Western Region

Nairobi Water Western Region, Regional Offices are in;

Physical Location: Off Waiyaki Way, along Chiromo Lane

Western Region Zones:

Below is the list of Nairobi Water Western Region Zones;

Zone 1 – Parklands, Westlands

Zone 2 – Spring Valley, Kangemi, Rhapta Road, Gigiri, Kyuna, Loresho, Ruaka, Uthiru

Zone 3 – Lavington, Kawangware, Dagoretti, Kinoo

Western Region Contacts:

Nairobi Water Western Region, Regional Manager Phone Number: 0726848972

Call Customer Care Hotline: 0704 493 094

Email Address: [email protected]

7. Nairobi Water Informal Settlements

The Nairobi Water Informal Settlement Offices are in;

Physical Location: 2nd floor, National Water Plaza, Dunga Road, Industrial Area.

Nairobi Water Informal Settlement Zones:

Zone 1 – Maendeleo Community School, Mukuru Kwa Reuben Chiefs Camp, Gatoto Primary School, Our Lady Of Nazareth Mukuru Kwa Njenga, St Elizabeth, Lungalunga Health Centre, Viwandani Chiefs Camp, Mukuru Kwa Reuben Police Post, Kwa Njenga Alhuda Mosque, Star of Hope, Mukuru Nyayo, Mukuru Kaiyaba Primary School, Kaloleni Primary School.

Zone 2 – Korogocho Chiefs Camp, Mathare DCC Office, Kosovo Chiefs Camp, Mathare North Chiefs Camp, Kiboro Primary School, Kahawa Soweto Health Centre, Matopeni Police Post, Matopeni Chiefs Chiefs Camp, Kitui Village, Mji Wa Huruma.

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Zone 3 – Kibera Lainisaba Chiefs Camp, Kibera Silanga Community Grounds, Raila Educational Centre, Kibera DCC, Ng’ando New Estate, Southlands, Dagoretti Muslim Primary School, Riruta Mosque Madarasa, Kibera Law Courts, Silanga Pcea, Gitiba Primary School Dagoreti, Kiandaa 42 Kibra, Kibera Soweto Chiefs Camp, Bangladesh.

Informal Settlements Zones Contact:

Call the Hotline Number: 0705134621

Visit any of the above Nairobi Water Regional Offices for your Zone or use your Zone Regional Manager’s Phone Number provided below each region to get in touch with the manager or the representatives.

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