FedEx Kenya: Charges/Rates, Tracking, Offices and Contacts

Fedex Kenya

FedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational conglomerate holding company focused on transportation, e-commerce and business services based in Memphis, Tennessee.

The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division, Federal Express, which was used from 1973 until 2000.

FedEx today is best known for its air delivery service, FedEx Express, which was one of the first major shipping companies to offer overnight delivery as a flagship service.

In America alone the company is the fifth largest American-headquartered employer globally with 547,000 employees.

FedEx is available in Kenya and ships and transport local and international on roads and flights.

How To Track Your FedEx Kenya Shipment Online:

Three easy steps to track your shipment:

  1. STEP 1
    Go to
  2. STEP 2
    Enter the tracking number in the box located in the center of the page to check the status of your shipments.
  3. STEP 3
    Click “TRACK”.

How To Track My Parcel Without a Tracking Number?

If you don’t have a tracking number, you can track by the reference number specified by the shipper when creating the shipment via the FedEx Kenya shipping tool.

You can go to All Tracking Services, and select the “Track by Reference” tab. You then enter the reference number and relevant information to track your shipment

FedEx Kenya Rates and Charges:

  • Useful Rate and Surcharges Information

Dangerous Goods

FedEx Express Dangerous Goods (DG) services allow the shipping of regulated dangerous substances and materials including door-to-door delivery and customs clearance. Applicable fee depends on the Dangerous Goods type:

Accessible Dangerous Goods (ADG): The contents of a package must be accessible during transit for security reasons.

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International – Parcel (IP): KES110.00/kg(3) (minimum KES8270.00)

International – Freight (IPF): KES110.00/kg(3) (minimum KES8270.00)

Inaccessible Dangerous Goods (IDG): The contents of a package does not have to be accessed during transit and can be mixed with other freight.

International – Parcel (IP): KES35.00/kg(3) (minimum KES6200.00)

International – Freight (IPF): KES35.00/kg(3) (minimum KES6200.00)

Dry Ice (DI): Dry ice is a hazardous commodity that requires special handling, subject to simplified regulations. It can be offered in locations where fully regulated Dangerous Goods services are not offered. In case a shipment contains both Dry Ice and Dangerous Goods, only the respective Dangerous Goods surcharge applies.

International – Parcel (IP): KES30.00/kg(3) (minimum KES1300.00)

International – Freight (IPF): KES30.00/kg(3) (minimum KES1300.00)

In case a shipment contains Dry Ice or Lithium Battery Section II with another Dangerous Good, only the respective (Accessible or Inaccessible) Dangerous Goods surcharge applies.

Service availability and transit times may vary by postal code. Please call Customer Service for service availability and precise transit times in your area.

Please refer to FedEx Express Conditions of Carriage and the Dangerous Goods section on

The full rate per kilogram will be charged for any part kilogram

FedEx Kenya Collection and Delivery Rates:

Out of Pick-up Area – KES 30.6 per kg or a minimum of KES 1,224 per shipment

Out of Delivery Area. – KES 30.6 per kg or a minimum of KES 1,224 per shipment

Address Correction – KES 1,122 per shipment

Saturday Delivery – KES 816 per shipment

Additional Handling for
Non-Stackable Shipments – KES 19,176 per shipment

Indirect Signature Required (ISR) – KES 510 per shipment

Direct Signature Required (DSR) – KES 510 per shipment

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Adult Signature Required (ASR) – KES 612 per shipment

Bill Third Party – 2.5% of the transportation charges, surcharges and additional fees

(not including duties, taxes and ancillary clearance service fees)

Import rates apply to all customers. However, an export rate, based on the origin country/territory and converted into the destination currency, may apply to some customers. For more information please contact FedEx Customer Service.

FedEx Kenya Offices and Branches Contacts:

  • Nairobi Office

Brouce House, Ground Floor,

Telephone: +254 20 261 0502.

  • Jomo Kenyatta International Airport

K.A.H.L building, 1st Floor, Rm 146

Telephone: 254 20 8045280/1

  • Mombasa

Moi Avenue,

Diamond Trust Arcade, Ground floor

Telephone: +254 41 231 2000/1115

  • Kisumu

IPL Plaza, First floor,

Next to KPLC, opposite National Bank

Telephone: +254 20 261 0503

  • Kericho

Ndege Chai House, First Floor,

Next to Delta Petrol Station

Telephone: +254 20 261 0501

  • Physical Address Head Office

Clifton Park Building,

Ground floor- East Wing,

Mombasa Road.

FedEx Kenya telephone contacts: +254-20-3907000

Mobile Number: +254-730-117000

Fax: +254 20 390 7222

FedEx Website:

Facebook: FedEx

Twitter: @FedEx

Email: [email protected]

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