Kenya Airways (KQ) Named Africa’s Leading Airline for the 5th Time
For the fifth consecutive year, Kenya Airways (KQ), which is now clearly the pride of Africa, has been named Africa’s Leading Airline for its economy and in-flight magazine (Msafiri) by the World Travel Awards.
KQ has scooped the title after receiving similar awards in 2011, 2018, 2019, and 2020.
This also happens the second consecutive year that Msafiri magazine has been named Africa’s Leading Inflight Magazine.
In 2023, KQ overhauled its Economy Class inflight services, introducing tray service to replace the box service and providing an additional hot meal starter with yoghurt for breakfast on specific mid- to long-haul flights.
Meanwhile, Msafiri continues to be a part of inflight entertainment, offering KQ guests both educational content and entertainment during their journey.
This year marks the 30th anniversary of the World Travel Awards (WTA), established in 1993 to recognise, reward, and celebrate excellence in all sectors of the tourism industry.
“This award is a testament that our ‘customer-first’ strategy is bearing fruit. It is also a vote of confidence from customers in the initiatives we have implemented to improve customer experience across all touchpoints,” Allan Kilavuka, Kenya Airways Group Chief Executive Officer and MD said.
“It is about listening to the customers and understanding their needs,”Kilavuka said adding that the company’s goal is to be the preferred African carrier by improving it’s customer experience,” Kilavuka added.
“As we celebrate 30 years of travel and tourism excellence through the World Travel Awards, we are excited to see how the industry has grown over the last 30 years,” said Graham Cooke, Founder, World Travel Awards.