KPLC New Update: How to Update your Prepaid Token Meter
Are you wondering how to Update Your KPLC Prepaid Meter Token?
Kenya Power and Lighting Company (KPLC) has announced the need for all prepaid meter users to update their meters. This update is crucial as the current system is expiring, and failing to update will result in an inability to use newly purchased tokens.
Here’s a easy step-by-step guide on how to update your KPLC prepaid meter token today.
Steps to Update Your KPLC Prepaid Meter Token:
1. Receive Update Codes
KPLC will send two 20-digit codes: a reset code and an update code. These codes will be sent via SMS to prepaid customers. (mostly during a purchase of a new token)
2. Load Previously Purchased Tokens
Before initiating the update, ensure all previously purchased tokens are loaded onto your meter. Unused tokens might be lost if not loaded before the update.
3. Enter the Reset Code
Enter the reset code into your prepaid meter. This step is essential to clear the current settings and prepare the meter for the update.
4. Enter the Update Code
After entering the reset code, input the update code. This code updates the meter to the new system, enabling it to accept new tokens.
5. Confirm the Update
Once the update code is entered, your meter should accept new tokens without any issues. If the update is successful, the meter will display a confirmation message.
Troubleshooting
If the update fails, the meter will not accept new tokens. In such a case, watch the video below to understand more and repeat the process or contact KPLC customer service for assistance. The update process is free of charge.
Updating your KPLC prepaid meter is a straightforward process that ensures uninterrupted access to electricity. Follow the steps provided to transition smoothly to the new system.
